SharePoint support

Many small and medium businesses are under pressure to support a package of increasingly sophisticated technology to allow for greater employee productivity. However, many IT support organizations do not have the internal expertise or the availability of resources to meet either explicitly or, more frequently, the service level agreements implicit demands of organization. As a result, groups are forced to take more often reactive and just in time "approach to ensure their SharePoint environment works as expected. Unfortunately, the reactive approach towards managing system usually takes more unplanned downtime, severe resource constraints during critical periods and a reduction in time, these groups have to focus on higher value tasks.

Knowledgeable level 2 and 3 support personne

This service provides a level of knowledge powerful 2 and 3 support engineers from inside or outside face of SharePoint. We rely on our internal staff "in the" consultants to help groups resolve the end user or IT staff reported problems with his farm. Unlike other services that provide more support without special training or use "technical" staff, we are committed to providing high quality, professional care when you need it.

Proactive SharePoint Service Pack and Hotfix Management

Microsoft generally releases a service pack is important, every six months, both for Windows SharePoint Services and Office SharePoint Server. However, the critical hot fixes are released more frequently, often monthly or bimonthly. Many issues of organizations struggle to resolve listed neither in a service pack or patch that has not yet been installed or that the groups did not even know exist. Council will monitor the release of these patches and ensure the timely installation through a coordinated effort with the staff.

Strategic planning for operational readiness

On a quarterly basis, a consultant will meet with Council staff to review your SharePoint environment. During this meeting will help us understand how your SharePoint environment has performed over the past quarter, and address any concerns you may have on performance, stability or udpates. In addition, recommendations have been made to improve their environment, if opportunities exist.